For those who don't want to read all posts / prefer to skip the non-constructive stuff:
this is not the first mass-ban in InnoGames/Grepolis history (e.g. 2014 Thanksgiving bans), but a topic for community feedback was provided by support team which is unprecedented as ban discussions on forum are not allowed in general
support has new bot-detection tool with admittedly potential glitches which they reported and are waiting for InnoGames decision
according to posts community request is temporary unban / change all bans to unattackable - support is not authorized to do so
speculations arise that usage of approved 3rd party scripts may have lead to false bans
Questions:
@Antz2013 or any staff member...
when players appeal do you double check with your old tools whether they used unathorized scripts / bot or 'not permitted to override the procedures set by InnoGames' means you accept the foundings of the new tool as exclusive proof?
Personal conclusion:
in the light of all the posts I hope mass bans got enough attention and this topic will be kept for future reference, because until certain level it is the support team's ethical responsibility to provide fair appeal opportunity for everyone, limit the number of daily bans what they can investigate and confirm without doubt. There is always another day, you can mark those players, save your records, we were waiting for months, years for some botters to be a banned...
It would be nice to know what was the margin of errors - I can imagine a much more positive community response if you announced for example that you caught 60 real botters on the price of 10 false bans. Those damages, lost units, lost cities are nothing what a community couldn't process - friends or foes help each other in these critical situations, just like many players pointed out above. So many nice tokens, war packages are available what would be perfect compensation and only cost an apology of InnoGames to get the goodwill of the players back. Pretty sure that most don't want to quit the game if their reputation can be cleared after false bans and these issues wouldn't be buried as usual... 4-5 extra quad or 2-3 great arming tokens and they will wish to be banned again & feel like the heroes who made a big sacrifice to make the game great again...
We all know the last ~48 hours was tough for some players but don't forget the last months, year(s) were too because cheaters slowly ruin the game, InnoGames is working on new bot-detection methods to change that... our constructive feedback can bring this into a positive direction, don't ruin it with trolling please...
Finally if you want to help the Support Team, you can always apply
here